About the Role
DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. DeepL's goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. This role is within a brand-new Customer Team dedicated to launching and scaling DeepL's most innovative product, Agentic AI. DeepL Agent is an autonomous AI assistant designed to transform how businesses and knowledge workers get work done. As a Customer Success Manager for Agentic AI, you will be instrumental in shaping how customers adopt and succeed with these cutting-edge AI solutions. You will be hands-on, thrive in uncertainty, and tackle challenges head-on, working closely with customers to ensure their success, build strong relationships, and help them unlock the full potential of Agentic AI.
Responsibilities
- Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships.
- Be a Trusted Advisor conducting data-driven business reviews to demonstrate value and align solutions with customer objectives.
- Build trust with senior decision-makers to ensure strategic alignment and success.
- Onboard effectively by partnering with internal teams to align processes with customer goals and ensure early success.
- Promote product adoption by strategically introducing solutions to key stakeholders.
- Leverage knowledge of workflows, APIs, and integrations to assist with implementation.
- Collaborate with sales to uncover upsell and cross-sell potential.
- Guide customers on using product features to maximize value.
- Work cross-functionally to address customer needs and resolve issues efficiently.
- Meet targets for adoption, retention, and customer advocacy through a data-driven approach.
- Provide feedback to leadership and product teams to drive continuous improvement.
Requirements
- 4+ years of technical customer success experience, solutions consultant or account management. With a proven track record in renewals and upsell/cross-sell opportunities.
- Experience working with SaaS platforms or AI-driven solutions is essential.
- A solid understanding of technical workflows, APIs, integrations, and data handling.
- Strong presentation, verbal, and written communication skills, with the ability to engage and influence senior stakeholders.
- Exceptional organizational skills to manage multiple accounts and priorities effectively.
- A strong drive to learn, solve challenges, and work with emerging technologies, methodologies, and solutions.
- A proactive, can-do attitude with the ability to take ownership and work through challenges in a dynamic environment.
- Ability to thrive in a fast-paced, ever-evolving environment, balancing strategic thinking with tactical execution.
- A collaborative spirit, contributing to a positive team culture and supporting colleagues.
- Fluency in English is required.
Qualifications
- Experience supporting customers who integrate solutions into their own products or workflows is preferred.
- Additional languages like German or French are nice to have.
Benefits
- Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
- Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
- Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice to provide direct engagement with team members while also having the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.
- Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
- Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
- 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.