About the Role
The Director of Technology and Systems will be responsible for building real depth across Finance, GTM, Operations, and People systems, connecting these capabilities into a powerful, AI-integrated backbone. You are a builder-first leader who will blend enterprise architecture with cutting-edge AI automation. Your goal is to eliminate fragmentation and enable every function to move faster by deploying internal AI agents that reduce manual work and surface actionable insights. You will lead the charge in making our internal operations as sophisticated as the external products we build. At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. You will be instrumental in integrating cutting-edge AI automation within our internal operations.
Responsibilities
- Enterprise Application Strategy: Own the full lifecycle of our application ecosystem, and specialized AI tools. Ensure these systems converge into a secure, scalable backbone.
- AI Agent Deployment: Identify opportunities to replace manual workflows with AI/LLM-powered agents. Build and manage "internal agents" that automate forecasting, revenue capture, and employee self-service.
- Cross-Functional Partnership: Serve as the primary technology partner to the leadership team. Align system roadmaps with departmental goals to ensure seamless data flow from production to the back office.
- Operational Excellence: Mature our core systems by establishing disciplined change management, clear data governance, and measurable SLAs. Stabilize environments to support audit and regulatory requirements.
- Team Leadership: Lead a high-impact team that fosters a culture of curiosity, speed, and user-centricity.
Requirements
- 10+ years of experience leading business systems or enterprise applications in a fast-paced, high-growth environment.
- Deep familiarity with the enterprise systems landscape across GTM, Finance, and People functions — you understand how these platforms work, where they break down, and how to connect them into a coherent operational backbone.
- AI/Automation Mindset: Proven track record of designing and deploying AI/LLM-powered workflows or agentic systems to improve business efficiency.
- Architecture Skills: Ability to design scalable data flows and APIs that link disparate SaaS tools into a cohesive ecosystem.
- Stakeholder Mastery: Experience influencing C-level executives and translating complex technical needs into business outcomes.
Qualifications
- Strong working knowledge of ERP systems and core financial operations — enough to partner credibly with Finance, ask the right questions, and drive system decisions without needing to own every module deeply.
- Experience with GTM systems such as, HubSpot, Outreach, Clari, CPQ (e.g., Salesforce CPQ), and similar tools.
Benefits
Comprehensive health coverage, dental and vision insurance, mental healthcare services, PTO policies, accommodating schedules, annual learning & development stipend, leadership breakfasts, manager training, speaker series, ERG participation, local happy hours, game nights, book clubs, employee-led community events, parental leave policies.