Engagement Manager (Germany), Public Sector

About the Role

Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows who is eager to travel regularly to Europe and ultimately relocate to Germany to be onsite with customers. As an EM on our public sector delivery team, you will support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

Responsibilities

• Manage customer relationships from the executive to the end user
• Be forward deployed in Germany with customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Requirements

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• A basic understanding of GenAI/ML
• Excellent verbal and written communication skills
• Willingness to initially travel 50% of the time to Germany and ultimately relocate there