Cresta AI Jobs & Careers

Cresta is the unified platform for human and AI agents in the contact center, providing an end-to-end generative AI solution that helps enterprises improve sales, service, and retention outcomes at scale. Headquartered in Sunnyvale, California, Cresta has grown to over 300 employees and serves major enterprises across telecommunications, automotive, retail, travel, hospitality, finance, and insurance industries, with customers including Cox Communications, Intuit, Holiday Inn Vacations, and Vivint. What sets Cresta apart is its human-centric philosophy: rather than replacing agents, the platform augments human teams with real-time coaching, conversation intelligence, and AI-powered automation to drive measurable improvements in conversion rates and handle times. In late 2025, Cresta launched its Agent Operations Center and Command Hub, enabling contact center leaders to orchestrate human and AI agents from a single control plane. The company was named a Leader in The Forrester Wave for Conversation Intelligence in Q2 2025. Cresta closed a $125 million Series D round, bringing total funding to over $270 million, and has nearly quadrupled its annual recurring revenue while doubling its customer base in the last two years. The company is now rapidly scaling AI Voice Agents in production and expanding into APAC and EMEA markets. For those who want to work on AI that genuinely amplifies human potential rather than displacing it, Cresta represents one of the most compelling opportunities in enterprise AI today.