Siena AI AI Jobs & Careers
infoAbout Siena AI
Siena AI is the first autonomous customer service platform purpose-built for commerce, combining human empathy with advanced large language model automation to transform how brands engage with their customers. Founded in 2022 by Lisa Popovici and Andrei Negrau, Siena's platform handles over 80% of daily customer interactions across email, text, social media direct messages, and comments in more than 100 languages, achieving a 99.7% alignment score with brand voice and tone. At the heart of Siena's technology is its cognitive reasoning-based engine (CORE), which intelligently evaluates the best resolution path for complex customer service problems. The platform's AI Personas feature allows merchants to create distinct brand voices -- one persona for social media engagement and another for professional email communications -- ensuring every touchpoint feels authentic and on-brand. Client Simple Modern achieved a 98% customer satisfaction rating and an 80% automation rate within just 60 days of implementation. Backed by Sierra Ventures, Village Global, and other investors, Siena is trusted by leading consumer brands including HexClad, Kitsch, K18, MUD/WTR, and Simple Modern. For those passionate about the intersection of AI and customer experience, Siena offers the opportunity to shape the future of autonomous commerce at a fast-growing startup redefining what empathic AI can achieve.
diversity_3Why Work at Siena AI in AI?
Siena AI is based in San Francisco, California and currently has 9 open AI positions. Operating in the Customer Service AI space, the company is actively hiring across AI Product Manager, Software Engineering, Customer Success, Product Marketing, Sales, and Business Development & Partnerships.
Open Positions (9)
Product Manager, AI Agent Deployment
Siena is the first intelligence layer for customer experience, creating an operating system of AI agents that learn, rem...
Engineering Manager, Agent & Platform
Siena is the first intelligence layer for customer experience, building an operating system of AI agents that learn, rem...
Product Manager
Siena is the first intelligence layer for customer experience, creating an operating system of AI agents that learn, rem...
Fullstack Software Engineer
Siena is the first intelligence layer for customer experience, building an operating system of AI agents that learn, rem...
Contact Information
Website
https://www.siena.cxLocation
San Francisco, California
Industry
Customer Service AI
Employees
50-200