Lead Content Marketing

About the Role

As Lead Content Marketing at Parloa, your mission is to own Parloa’s content vision, editorial voice, and technical authority—positioning Parloa as the most trusted and articulate leader in agentic AI for enterprise customer service. You will act as Editor-in-Chief for the company while also serving as a technical storyteller, translating complex AI systems, product capabilities, and applied research into clear, compelling narratives for technical and business audiences. This is a senior role with high visibility, deep cross-functional partnership, and meaningful impact on Parloa’s category leadership. Parloa is redefining customer service with voice-first GenAI—and this role ensures our market narrative reflects the same level of clarity, credibility, and ambition. Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships.

Responsibilities

• Act as Editor-in-Chief for Parloa, defining and enforcing voice, tone, and editorial standards across all content.
• Own the end-to-end content strategy across web, blog, long-form assets, executive thought leadership, and flagship narratives.
• Build and maintain an AI-enabled, scalable editorial system that includes briefs, style guides, review workflows, and quality bars.
• Manage and elevate external writers, agencies, and contributors to ensure consistent, high-quality output.
• Partner closely with Product, Engineering, and Applied AI teams to translate complex systems into clear, authoritative content.
• Work with stakeholders and oversee deep technical content, such as: AI system and architecture explainers, evaluation frameworks, and best-practice guides, research-backed POVs on agentic AI and enterprise customer experience
• Ensure technical accuracy while maintaining strong narrative clarity and persuasion.
• Position Parloa as a credible technical authority, not just a marketing voice.
• Design and run a content engine that supports awareness, education, and evaluation stages of the buyer journey to drive pipelines
• Identify core themes and narratives aligned with Parloa’s product strategy and category positioning.
• Translate “hero” content into multi-format outputs across campaigns, executive communications, events, and partnerships by collaborating closely with Brand, Product Marketing, Growth, Partnerships, and Field Marketing teams.

Requirements

• 7+ years of experience in B2B content marketing, ideally within AI, developer tools, or highly technical enterprise SaaS
• Familiarity with using AI-assisted content creation tools to accelerate research, drafting, editing, and repurposing—paired with exceptional writing and editing skills with strong narrative judgment and editorial taste.
• Proven SEO/LLM search wins in competitive categories, being able to translate complex technical concepts into compelling, credible content.
• Comfort working deeply with engineers, product leaders, and AI practitioners.
• Strong strategic mindset paired with hands-on execution skills.
• Excellent stakeholder management and the ability to influence without direct authority.
• Highly organized, detail-oriented, and committed to quality at scale.

Qualifications

• Background in technical writing, developer documentation, or research-driven storytelling.
• Experience publishing thought leadership in competitive AI categories.
• Experience building or evolving editorial systems in high-growth environments.