About the Role
Join us in reimagining customer experience with Agentic AI. As a Senior Enterprise Engagement Manager (f/m/d) at Parloa, you are a core driver of customer success, value realization, and long-term growth across Parloa’s Enterprise segment. You guide customers from implementation through ongoing adoption, optimization, and expansion with a consultative approach—unlocking long-term business value for each client. This is your opportunity to guide forward-thinking organizations through their AI and CX transformation, reimagining customer interactions through intelligent AI agents. Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
Responsibilities
- Act as the strategic advisor for enterprise clients, building deep, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner.
- Drive customer outcomes—own success plans, KPIs, and translate data into visible business impact.
- Guide expansion opportunities—shape a clear plan for growth within each account, including new use cases, new departments, and incremental automation opportunities.
- Oversee implementations—manage cross-functional teams, timelines, priorities, and risks to ensure smooth, on-time go-lives.
- Communicate value and make it visible through compelling narratives, business impact reviews, and impactful storytelling.
Requirements
- 4+ years of experience in Customer Success, Consulting or Account Management—working with enterprise accounts.
- Demonstrated ability to drive strategic value and digital transformation within complex organizations.
- Proven track record of converting operational success into commercial opportunity and growth
- Strong project management skills and stakeholder management capabilities, with a clear focus on execution and impact.
- A passion for AI, automation, and the ability to translate technical capabilities into business value.
- A curious, pro-active, and strong ownership mindset—taking initiative, showing accountability, and driving outcomes from idea to delivery.
- Excellent communication and presentation skills in German and English, with the ability to engage both technical and non-technical audiences.
Benefits
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.