About the Role
Prolific is at the forefront of AI development, building human data infrastructure that leverages quality and diversity of human-generated data to differentiate AI products. The Strategic Sales and Success team works with leading frontier AI model creators. As a Strategic Customer Success Manager, you will partner with these creators to ensure they achieve breakthrough value from Prolific's human data offerings. This role focuses on leading adoption, consumption, development, and value realization as a trusted advisor to AI research, program management, and business stakeholders. You will manage the entire customer success lifecycle, collaborating with various internal teams to drive customer outcomes.
Responsibilities
- Partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks
- Serving as a trusted advisor—translating research and business objectives into actionable strategies for Prolific’s platform and services to achieve
- Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them
- Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows
- Spending time face-to-face with customers and with peers in the San Francisco office—collaborating, learning, and growing together in service of shared outcomes
Requirements
- 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption
- Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers
- Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth
- Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship
- Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (工程师, data scientists, product owners)
- Fundamental understanding of AI, machine learning, LLMs, or similar concepts—enough to speak credibly about research use cases and value levers
- Desire to play an influential role in a rapidly growing, innovative business—contributing, sharing ideas and expertise, and helping elevate the team around you
Qualifications
N/A
Benefits
Competitive salary, benefits, and remote working within our impactful, mission-driven culture. Compensation packages for eligible roles include base salary, equity, and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Base salary range for this full-time role in San Francisco or New York is $180,000 - $240,000 per annum.