About the Role
As a Technical Support Engineer focusing on the Developer Platform at Cloudflare, you will be at the forefront of helping our developer community leverage our powerful tools to build a better Internet. Cloudflare is dedicated to democratizing sophisticated technology, making it accessible and easy to use. In this role, you will provide expert technical assistance to developers, troubleshooting complex issues, and guiding them through the intricacies of our platform. You will work in a transparent and curious environment, where empathy and problem-solving are paramount, ensuring our users have exceptional experiences and uphold our mission of empowering every software developer.
Responsibilities
- Provide advanced technical support to developers using Cloudflare's platform and APIs.
- Diagnose, troubleshoot, and resolve complex technical issues, escalating to engineering teams when necessary.
- Communicate technical information clearly and concisely to both technical and non-technical audiences.
- Create and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and collaborate with product and engineering teams to implement long-term solutions.
- Participate in an on-call rotation to provide timely support for critical issues.
- Gather customer feedback and advocate for developer needs within the organization.
Requirements
- 3+ years of experience in a technical support role, preferably supporting developers or complex platforms.
- Strong understanding of web technologies (e.g., HTTP, DNS, CDN, APIs, JavaScript).
- Experience with troubleshooting and debugging network and application issues.
- Excellent problem-solving skills and the ability to learn new technologies quickly.
- Exceptional written and verbal communication skills.
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
Qualifications
- Experience with Cloudflare products or similar web performance/security services.
- Familiarity with developer tools, command-line interfaces, and scripting.
- Experience working with a global customer base.
- Contributions to developer communities or forums.
Benefits
- Competitive pay, including equity ownership.
- Take-what-you-need vacation policy.
- Up to sixteen paid weeks of global parental leave.
- Comprehensive benefits package including healthcare, life insurance, short- and long-term disability, and pension plans.
- Commuter program for public transportation.
- Global wellbeing offerings including mental health, childcare, and family forming support.