About the Role
Glean is seeking a leader of our AIOM (AI Outcomes Manager) team. The AIOMs are responsible for ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions. The AIOMs perform the following types of activities: End-user training enablement (company and function sessions, search, chat and agent content), prompt and agent advisory/building and value realization. Ultimately, the AIOMs are responsible for breadth and depth of end-user engagement across our product suite. This role involves managing the employee lifecycle for a team of AI Outcomes Managers, developing prescriptive adoption playbooks, engaging with executive sponsors, partnering cross-functionally, synthesizing feedback to influence the product roadmap, and designing/reporting on metrics.
Responsibilities
- Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products.
- Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
- Engage with executive sponsors and business stakeholders across priority accounts
- Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
- Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
- Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
- Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.
Requirements
- 4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company.
- 2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption.
- Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users.
- Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
- Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI.
- Proven product sense and ability to maximize the impact of complex software platforms.
- Experience facilitating workshops and change management programs for business transformation.
- Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices.
Benefits
- The standard OTE range for this position is $270,000-$300,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
- We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.