About the Role
Join Parloa as a Product Trainer and lead the charge in building and delivering impactful training programs for our cutting-edge SaaS platform. Based in our Berlin office, you’ll work closely with our US product enablement team to ensure users and teams maximize the platform’s potential. This role is perfect for an experienced professional who thrives in a startup environment, excels at creating training from the ground up, and is adept at bridging global teams with local execution. Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Responsibilities
- Design and deliver engaging training programs for internal teams, customers, and partners, both in-person and virtually.
- Tailor content to suit diverse skill levels and user needs.
- Partner with the US team to align global training initiatives with local execution.
- Stay on top of product updates and trends, ensuring up-to-date training content.
- Serve as a product expert for internal and external stakeholders.
- Test new features and gather user insights to enhance training and inform product improvements.
- Implement knowledge checks to measure program effectiveness.
Requirements
- 8+ years of experience in SaaS training, with a proven ability to build programs from scratch.
- Strong presentation skills, with experience training diverse audiences, including senior stakeholders.
- Familiarity with instructional design principles and adult learning theories.
- Comfort working independently in a satellite role while collaborating with global teams.
- Comfort occasionally delivering workshops across time zones.
- Enthusiasm for technology and web-based platforms.
Benefits
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
- Hybrid work environment – we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.