About the Role
Metropolis is pioneering the Recognition Economy, building artificial intelligence to make the real world responsive across parking, mobility, and real estate. The company is transforming static infrastructure into intelligent, responsive environments. Metropolis is seeking a Director of Workplace Experience to join our team. In this role, you will be the primary stakeholder overseeing Metropolis’s corporate real estate portfolio, facilities, and related employee experience. As a member of the People team, you'll collaborate closely with other members of the Legal and Finance teams to maximize efficiency and streamline operating costs. The role involves building a network of facilities services, providing and coordinating general office management support, project managing expansion efforts in various U.S. cities, consolidating vendors and related contracts, reporting on metrics, and contributing to the overall culture of the organization.
Responsibilities
- Oversee all facility services for our network of Corporate and Regional offices – primarily Los Angeles, New York, Chicago, Nashville, Seattle, and Orlando
- Assist with integration efforts to combine existing offices in shared markets (Los Angeles, New York, and Nashville)
- Drive operational excellence with vendor partners, onsite support, and internal stakeholder groups such as IT and Security
- Contribute to the overall employee experience by directing initiatives that align with our company values – including events, employee office perks such as meals and snacks, and other employee engagement drivers
- Track and analyze office utilization in order to anticipate the company’s needs for growth; make data-driven recommendations to the leadership team
- Own end-to-end office expansion efforts, including real estate searches and office buildouts - and related budget and construction management; partner closely with decision-makers and key collaborators, particularly the Legal and Finance teams, to drive alignment
- Implement and revise office-related policies
- Manage and report on the budget for the Workplace Experience department
- As needed, manage onsite staffing across the office network; make resource recommendations to drive efficiency and ensure operational excellence
- Detect and fill any gaps in office management services to ensure a consistent employee experience across all major offices
Requirements
- 7+ years of experience in workplace experience, facilities management, real estate, or a related field
- Experience working for a high-growth technology company with a distributed workforce, including hourly field workers; experience in scaling facilities and services to solve for business and growth needs
- Project management acumen, specifically in office construction
- Strong attention to detail in approach to contract management and negotiation
- Advanced proficiency in Microsoft Office; Excel fluency a must
- Experience utilizing project management tools such as Asana, ProCore, and Smartsheets
- A proven track record in project delivery (on time/on budget) and workplace experience strategy; strong budget management skills
- Ability to function well in a high-paced environment and own high-visibility initiatives
- Comfortable with cross-functional partnership and collaboration; discerning and professional approach toward executive-level communications
- Willingness to pivot and learn as projects and priorities evolve, with a tendency to stay ahead of the curve on internal trends and industry best practices
Qualifications
Existing network of preferred vendor and partner relationships
Benefits
- The anticipated base salary for this position is $175,000.00 USD to $185,000.00 USD annually.
- Access to or eligibility for healthcare benefits
- A 401(k) plan
- Short-term and long-term disability coverage
- Basic life insurance
- A lucrative stock option plan
- Bonus plans and more.