About the Role
Scale's Public Sector business is growing based on demand from government customers for AI / ML products like computer vision and agentic generative AI applications. As an Operations & Strategy Manager on the Public Sector Business Operations (BizOps) team you will be on the front lines of enabling and accelerating this growth. We are looking for a hard-charging generalist who combines analytical rigor and an obsessive focus on outcomes with an empathetic interpersonal style. If you enjoy solving hard problems while building strong teams & relationships, we'd love to hear from you!
Responsibilities
- Report directly to the Head of Business Operations (BizOps), Public Sector
- Leverage the full complement of your business toolkit to drive results (business analytics, strategic thinking, operational execution, project/program management, problem framing, executive communication, etc.)
- Tackle ambiguous, open-ended questions in support of high-priority outcomes, often with a broad set of stakeholders (engineering, analytics, product managers, geospatial experts, delivery, etc.)
- Help mature key business processes while innovating 0→1 on new systems; Quickly develop and iterate on solutions, eventually handing them off to the appropriate team member
- Craft strategies that propel public sector operations growth and organizational evolution
- Identify cross-project blind spots across our customer programs and uplevel our operational approaches
Requirements
- 5+ years of experience in an operations, strategy, or consulting role requiring a blend of operational, strategic, and cross-functional work
- Experience in product, project, or program management — you can take projects from conceptual problem definition to implemented solution
- A penchant for digging deep into data, thinking from first principles, and iterating quickly to deliver results
- A strong orientation towards outcomes and a history of being scrappy when it counts
- An easygoing interpersonal style and ability to work and build relationships with a wide range of people
- Experience leading small teams and managing multiple, complex work streams
Qualifications
A deep intellectu
Benefits
- Our holistic approach to supporting Scaliens includes comprehensive health coverage, dental and vision insurance, mental healthcare services, and more. PTO policies and accommodating schedules ensure you’ll get time off when you need it to relax and recharge. Note that our offerings may vary by region as we strive to respond to the unique needs of Scaliens around the globe.
- Continuously learn and grow through annual learning & development stipend, attending leadership breakfasts, manager training, speaker series, and joining an ERG.
- We welcome guests to our offices, and you can expect to see Scalien families and friends around. Join local happy hours, and accept invites to game nights, book clubs, and many other employee-led community events.
- Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.