About the Role
Curai Health is pioneering a new model of primary care, unlocked by AI, to address the biggest challenges in care delivery. By deploying machine learning into clinical workflows, Curai enables its dedicated, specially trained clinicians to deliver primary care to more people at a fraction of the cost. Our company is remote-first, and we consider candidates across the United States. Our corporate office is located in San Francisco. The Provider Operations Associate plays a critical role in ensuring that healthcare providers are appropriately onboarded, maintain compliance, and operate efficiently within the healthcare organization. They contribute to the delivery of high-quality healthcare services by managing the administrative and operational aspects of provider support. We are seeking an experienced and detail-driven Provider Operations Associate to play a key role in supporting and optimizing the operational excellence of our clinical organization. This position requires a strong understanding of provider lifecycle management, including onboarding, credentialing, licensing, enrollment, and compliance. The ideal candidate brings a proactive, solutions-oriented approach and demonstrates the ability to manage complex workflows, vendor partnerships, and cross-functional initiatives with minimal oversight.
Responsibilities
- Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best-in-class provider experience.
- Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met.
- Monitor expirables and drive timely re-credentialing, license renewals, and payer enrollment to maintain continuous provider readiness.
- Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start.
- Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance.
- Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalate issues as needed.
- Ensure credentialing and licensing documentation is accurate, up-to-date, and audit-ready at all times.
- Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards).
- Support audits, compliance reviews, and corrective action planning.
- Contribute to process improvement initiatives that enhance accuracy, efficiency, and compliance outcomes.
- Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics.
- Identify trends and provide actionable insights to improve processes and provider experience.
- Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams.
- Act as a subject-matter expert on provider operations processes and assist with training junior staff or cross-functional partners.
- Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes.
Requirements
- Associate Degree in healthcare administration, business, or a related field (or equivalent experience) required, Bachelor's degree preferred.
- 5+ years of experience in provider operations, credentialing, licensing, or healthcare administration.
- Strong working knowledge of healthcare compliance and regulatory standards (e.g., NCQA, CMS, payer enrollment).
- Proven ability to manage complex workflows and prioritize competing tasks in a fast-paced environment.
- Exceptional attention to detail, communication, and organizational skills.
- Proficiency with EHR systems, Symplr credentialing databases, and data management/reporting tools.
- Demonstrated ability to work independently while effectively collaborating across teams and departments.
Qualifications
Bachelor's degree preferred.
Benefits
- Culture: Mission driven talent with great colleagues committed to living our values, collaborating and driving performance
- Pay: Competitive compensation and stock
- Wellness: Unlimited PTO, flexible working hours and remote working options
Benefits: Excellent medical, dental, vision, and flex spending plans
Financial: 401k plan with employer matching