About the Role
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. In this role, you will help create operational clarity and scalability for the Professional Services organization by: Improving visibility into services performance, Ensuring the PSA system is well-governed and reliable, Enabling leadership with actionable data, Supporting a scalable services delivery model.
Responsibilities
- Serve as the primary administrator and subject matter expert for the Professional Services Automation (PSA) platform.
- Manage system configuration, workflows, data quality, and ongoing enhancements.
- Drive adoption and ensure the PSA supports scalable services delivery.
- Design and optimize operational processes across project creation, resourcing, delivery tracking, and project closure.
- Support the development and operationalization of the services delivery strategy.
- Partner with Services leadership to support resource planning, utilization tracking, and capacity management.
- Provide visibility into delivery performance and staffing needs.
- Build and maintain dashboards and reporting for key services metrics such as utilization, delivery timelines, project health, and services revenue.
- Provide data-driven insights to support operational decisions.
- Partner with Professional Services, Finance, and Revenue Operations to improve post-sales workflows and reporting.
Requirements
- 5+ years in Professional Services Operations within SaaS/technology companies.
- Experience with PSA tools, reporting, dashboards, and operational metrics.
- Strong analytical skills with advanced Excel/Google Sheets proficiency.
- Excellent project management, organization, and cross-functional communication.
- Experience supporting global teams in fast-paced environments with strong English proficiency.