About the Role
Metropolis is pioneering a new age of personalized intelligence to elevate the everyday by eliminating repetition and enabling seamless interactions. We are building the Recognition Economy by transforming parking into a seamless drive-in, drive-out experience for millions of Members and expanding our intelligence layer across retail and hospitality. This executive-level role is responsible for driving operational excellence, maximizing financial performance, and delivering exceptional customer experiences across multiple locations within a designated region. The Vice President will serve as a strategic leader, overseeing a team of regional and operations managers while partnering with cross-functional leaders to scale and optimize the business.
Responsibilities
- Develop and execute regional strategies to drive growth, operational efficiency, and profitability
- Identify new business opportunities and lead expansion initiatives within the region
- Collaborate with executive leadership to align regional plans with corporate goals and vision
- Define and monitor key performance indicators (KPIs) to drive continuous improvement
- Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance
- Lead technology adoption across locations to streamline operations and enhance customer experience
- Manage regional budgets by overseeing revenue forecasting, cost control, and margin optimization, while conducting financial analyses to identify opportunities and mitigate risks
- Ensure regional financial targets are met or exceeded
- Lead and develop regional and operations managers, fostering accountability, excellence, and innovation while driving performance and growth
- Champion a customer-first mindset by ensuring rapid issue resolution, continuous service improvement, and consistent enforcement of service standards and satisfaction metrics across all sites
- Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations
- Build and maintain strong relationships with clients, community leaders, and local officials, representing Metropolis at industry events and community initiatives
- Support sales and marketing efforts by providing local market insights and fostering strategic partnerships
Requirements
- Bachelor's degree in Business, Operations Management, Urban Planning, or a related field
- 10+ years of experience in multi-site operations, parking management, or facilities management, with at least 5 years in a senior leadership role
- Proven ability to drive revenue growth, manage P&L, and lead large operational teams
- Deep understanding of parking industry regulations, customer experience best practices, and operational metrics
- Excellent leadership, communication, and stakeholder management skills
- Ability to travel frequently within the assigned region
Qualifications
- MBA or advanced degree strongly preferred
- Familiarity with parking technology platforms and data-driven decision making
Benefits
- The anticipated base salary for this position is $215,000.00 USD to $245,000.00 USD annually.
- Access to or eligibility for healthcare benefits
- A 401(k) plan
- Short-term and long-term disability coverage
- Basic life insurance
- A lucrative stock option plan
- Bonus plans and more.