About the Role
As a (Senior) Partner Solution Engineer (f/m/d) at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with the Parloa ecosystem of partners to increase Parloa opportunities, enable partners to confidently discover, demo, solution, and scope AI Agents, and drive integration to key technology partners. You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey. By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes. Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
Responsibilities
- Serve as a Partner Sales Engineer, playing a critical role in increasing partner success and Parloa sales.
- Build, maintain, and grow ongoing, trusted relationships with strategic and emerging partners.
- Work hands-on with partners in Parloa sandbox environments, guiding them through platform capabilities, configurations, and best practices.
- Teach and coach partners to confidently:
- Discover customer needs and identify high-impact AI Agent use cases
- Demo Parloa in a compelling, value-driven way
- Solution and architect AI Agent deployments aligned to customer goals
- Scope opportunities with technical accuracy and commercial clarity
- Lead and support technical discovery sessions with customers and partners to understand business challenges, success metrics, and existing systems.
- Design solutions that align Parloa’s product capabilities with real customer outcomes such as improved CX, automation, scalability, and cost reduction.
- Support proofs of concept, pilots, and technical validations as needed.
- Clearly articulate Parloa’sbusiness value and product differentiation to both technical and non-technical stakeholders.
- Collaborate closely with Sales, Partnerships, Product, and Customer teams to support partner-led and co-sell opportunities.
- Provide partner feedback to internal teams to improve product, enablement, and solution patterns.
- Advocate for partner and customer needs to influence product roadmap discussions.
- Contribute to improving internal processes, documentation, and ways of working.
- Attend external events, team meetings, and annual events.
Requirements
- 5+ years of experience as a Sales Engineer, preferably within SaaS, AI, CCaaS, or enterprise software..
- Deep experience with enterprise technology.
- Experience with sales processes and market dynamics.
- Fluent in German and English.
- Confident presentation and communication skills.
- Ability to work under pressure and solve problems.
- Strong consultative skills with the ability to guide discovery conversations and tailor solutions to customer and partner needs.
- Solid technical aptitude with the confidence to work hands-on in demo or sandbox environments.
- Excellent communication and storytelling skills, enabling you to engage both technical audiences and business leaders.
- A partner- and customer-first mindset with a passion for helping others succeed.
- Ability to thrive in a fast-paced, evolving environment and manage multiple partner engagements simultaneously.
Qualifications
- Experience working with or enabling **technology or services partners**.
- Familiarity with **AI, conversational AI, voice bots, chatbots, VOIP/ Telephony, or contact center technologies**.
- Experience supporting complex enterprise sales cycles.
- Background in customer experience (CX), automation, or digital transformation initiatives.
- Familiarity with sales tools such as SFDC.
Benefits
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.