Enablement Manager – AI Agent

About the Role

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: As the Enablement Manager – AI Agent, you’ll be responsible for enabling Cresta’s go-to-market teams to successfully position, sell, and deploy our AI Agent product with confidence and consistency. This role sits at the intersection of product, sales, and applied AI—translating complex AI Agent capabilities into clear value, practical use cases, and repeatable sales motions for large enterprise customers. You’ll work closely with Product, Product Marketing, Sales Leadership, and RevOps to build enablement programs that ensure sellers deeply understand how Cresta’s AI Agents work, where they deliver the most impact, and how to guide customers from initial discovery through successful adoption. Your focus will be on empowering Enterprise and Strategic account teams selling into the world’s largest contact centers and customer experience organizations. This is a strategic, hands-on role with direct revenue impact. You’ll help shape how Cresta’s AI Agent is understood and sold in the market—raising seller confidence, improving deal quality, and accelerating adoption of one of Cresta’s most critical products.

Responsibilities

• AI Agent Product Enablement: Develop and deliver enablement programs that deeply educate sellers on Cresta’s AI Agent product, including capabilities, architecture, deployment models, and differentiation
• Translate technical AI concepts into clear, compelling narratives that resonate with executive, operational, and technical buyer personas
• Sales Motion & Use-Case Enablement: Define and reinforce best-practice sales motions for AI Agent opportunities, from use-case discovery and qualification through solution design and close
• Enable sellers to identify high-impact AI Agent use cases, map value to customer KPIs, and position outcomes across industries and contact center environments
• Content, Messaging & Narrative Development: Collaborate with Product Marketing to create AI Agent–specific enablement assets, including, talk tracks, objection handling, competitive guidance, and persona-based messaging
• Ensure sellers can clearly articulate how Cresta’s AI Agent differs from traditional automation, rules-based bots, or generic AI solutions
• Enablement Measurement & Optimization: Define and track success metrics for AI Agent enablement, such as ramp time, AI Agent attach rate, win rate, sales cycle length, and product adoption indicators
• Use insights from deal reviews and field feedback to continuously improve enablement programs and content

Requirements

• 5+ years of experience in Sales Enablement, Product, Consulting, Sales, Solution Engineering, or a related role in a B2B SaaS environment
• Strong understanding of enterprise sales motions and experience enabling quota-carrying teams
• Comfort working with technically complex products, ideally involving AI, ML, automation, or data-driven platforms
• Proven ability to translate sophisticated product capabilities into simple, compelling customer value
• Strong cross-functional collaboration skills across Product, Sales, Marketing, and Solutions
• High empathy for sellers and a passion for helping teams succeed in ambiguous, fast-evolving product environments
• Exceptional communication, facilitation, and storytelling skills

Qualifications

• Experience with enablement tools and conversation intelligence platforms (e.g., Gong)
• Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, or Command of the Message