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Yes, this role is listed as a remote position.

This position was posted 3 days ago. We recommend applying promptly as positions can fill quickly.

Siena is the first intelligence layer for customer experience, creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions. Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human. We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better. The team is small, distributed, and highly impactful, focusing on building new AI agents that remember, learn, and connect experiences across channels.
As a Product Manager, AI Agent Deployment, you will be embedded with strategic accounts, owning their deployment outcomes while simultaneously building platform capabilities. This role functions as a forward-deployed PM with technical account ownership, where you deploy agents and translate those insights into scalable product improvements. You are energized by a continuous loop of deploying AI agents, driving positive customer outcomes, identifying any gaps, building platform improvements, and repeating this process to refine and enhance the system.

Own agent outcomes for strategic accounts end-to-end.
Deploy AI agents, drive automation rates, identify what's blocking progress, then build the platform fix.
Work directly with enterprise CX leaders to design AI transformation roadmaps that you'll help execute.
Turn deployment insights into platform capabilities that help every customer, not just the one you learned from.
Build new agent capabilities that work seamlessly across platforms.
Design evaluation systems that make our agents continuously smarter. QA suites, automated testing, performance monitoring.
Run full launch cycles from internal testing to GA, including customer enablement.
Demo your own products and co-sell alongside sales. You'll be known by name in our customer Slack communities.

3+ years in PM, solutions engineering, implementation, TAM, customer success engineering, or product ops.
Experience with technical products and enterprise customers.
AI-native mindset. You live in Claude Code, Cursor, and max out your LLM limits.
You can scope webhooks, OAuth flows, and complex integrations.
You ship features, write docs, run demos, and measure what matters.
You've lived the problems customers are trying to solve. You know what "great CX" looks like.
You can diagnose whether problems are technical, operational, or stakeholder-related and prioritize accordingly.
You are comfortable advising CX leaders on organizational design, process optimization, and transformation strategy.
Ability to work in North American time zones is a must.

Meaningful impact. Your work directly shapes our product and company.
Globally distributed team working at the bleeding edge of CX and AI.
Great salary plus the opportunity for equity or stock grants.
Learning budget. If you're growing, so are we.
The thrill of building something new. Join us at a stage where your contributions matter most.
AI-fluency. Make AI your second nature.
Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.
Competitive salary, equity, flexible remote work.
Premium AI tools (ChatGPT, Claude, Perplexity Pro, Cursor) plus quarterly budget for new tools.
Clear growth pathways into deeper specialization or team leadership.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools.