About the Role
- Siena is the first intelligence layer for customer experience, creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions. Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human. We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better. The team is small, distributed, and highly impactful, focusing on building new AI agents that remember customers, learn from interactions, and connect experiences across channels.
- We are seeking a builder who thrives at the intersection of AI agents, customer experience, and e-commerce. We welcome candidates from various backgrounds: operators looking to build (e.g., solutions engineers, implementation managers, technical account managers, customer success in technical startups with experience in complex system implementation and enterprise rollouts), technical PMs (with experience in B2B companies, especially CX, helpdesk, e-commerce, marketing tools, or AI automation), and consumer-minded builders (who understand user behavior, e-commerce, purchase patterns, and building premium experiences). Key attributes for all paths include understanding complex systems, shipping fast, maintaining high standards, and a desire to build AI agents that interact with millions of consumers.
Responsibilities
- Own product areas end-to-end in our AI agent ecosystem. Full-cycle ownership—from discovery to shipping to enabling customers and internal teams.
- Build new agent capabilities that work seamlessly across platforms.
- Design and ship evaluation systems that make our agents continuously smarter. Build QA suites, automated testing, performance monitoring that catches issues before customers do.
- Own platform automation and onboarding to help customers go live in days, not weeks. Create AI tools that reduce manual implementation work.
- Expand our integrations ecosystem by shipping new platforms and enterprise app requirements. Make it easy for customers to connect their entire tech stack.
- Run full launch cycles from internal testing to early access to GA, including customer enablement through webinars, documentation, training sessions.
- Demo your own products to customers and co-sell alongside sales. You'll be known by name in our customer Slack communities as the PM who ships what they need.
- Act as forward-deployed PM—meeting customers onsite, breaking down enterprise workflows into features, scoping in real-time, validating pain points, building prototypes, moving fast from insight to shipped product.
Requirements
- 3+ years in PM, solutions engineering, implementation, technical account management, customer success engineering, sales engineering, solutions consulting, or product ops.
- Experience with technical products and enterprise customers.
- AI-native mindset—you live in Claude, Cursor, v0, and often max out your daily LLM limits.
- Technical fluency—you can scope webhook systems, OAuth flows, and complex integrations.
- Builder mentality—you ship features, write docs, run demos, and measure what matters.
- Customer confidence—you thrive talking with customers, running demos, and co-selling alongside sales.
Benefits
- Meaningful impact. Your work directly shapes our product and company.
- Globally distributed team working at the bleeding edge of CX and AI.
- Great salary plus the opportunity for equity or stock grants.
- Learning budget. If you're growing, so are we.
- The thrill of building something new. Join us at a stage where your contributions matter most.
- AI-fluency. Make AI your second nature.
- Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.
- Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools.