About the Role
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the Role: At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens. As an AI Deployment Manager, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes. This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale.
Responsibilities
N/A
Requirements
- Experience leading technical or AI-driven SaaS implementations
- Strong project management skills paired with a consultative, customer-first mindset
- Comfort working with technical concepts, data, and analytics
- Ability to translate complex technology into clear, actionable plans
- Bias toward execution, outcomes, and ownership
- Thrives in fast-paced, high-growth environments
Qualifications
N/A
Benefits
- Medical, dental, and vision plans designed to support you and your family
- Paid parental leave
- Monthly Health & Wellness allowance
- Work-from-home office stipend
- Lunch reimbursement for in-office employees
- Flexible PTO